Their duties also include keeping abreast of equipment and hardware contracts, deploying products quickly to address crucial business needs of an organization, providing help with network issues, working along with other members of the IT team to install new software, providing assistance in maintaining inventory of peripheral devices of all systems, creating documentation of computer hardware issues and troubleshooting, and having comprehensive knowledge of one of the latest versions of operating systems, such as Windows or macOS or UNIX/Linux.
They identify training available to improve IT support to clients and personnel, analyze and update documentation for help desk as allotted. Technicians assess and recommend changes to policy and procedures and hardware and software to the chief information officer (CIO). They collect and enter data for planning, regular reporting, assessing, and decision-making. Technicians test and oversee hardware, software, and other related equipment to analyze, use, and know the efficacy and suitability of a product for end users. It is their responsibility to maintain and guarantee data secrecy.
They use all the resources that are available in an organization to carry out an assessment of computer systems so that they can isolate the types of problems and accordingly render technical support.
Technicians perform troubleshooting for hardware issues of desktop/laptop users, network printers, Ethernet, Wi-Fi connections and computers administration.
Technicians need to have extensive knowledge of operating systems and computer hardware and peripherals. They also need to know how networking systems work.
They have to make recommendations so that systems can function in a faster, dependable, and more secure manner. They make use of help desk to gather tickets raised by end users for problems by monitoring and tracking them.
Educational Qualifications and Other Requirements
Level 2 PC Technician must have a high school diploma and at least two years of experience in handling PCs/laptops and telecommunication equipment. If they have CompTIA certifications in A +, Network + or Security +, it would be beneficial.